Happy Thanksgiving!
(If you’re south of the border.)
And if you’re not already half-comatose from choking mass quantities of turkey down your gullet, here’s a bit of sloggin’ for your noggin.
I was recently asked by a client about guarantees.
And whether it makes sense to have a specific guarantee of ROI.
My dubious response?
Perhaps.
Few things:
First, if you’re selling to a warm list of people who know you (or have already bought from you in some way) it might make sense not to have a guarantee at all. Depending on how it’s done, a guarantee can even sully your positioning with that customer. I’ve also found existing customers are less likely to care or otherwise be swayed by a guarantee.
That said, I’m a believer in guarantees when appealing to a mass market or new peeps.
It could be a conditional guarantee like I had in the personal training biz.
E.g. If you can honestly say you followed the program, and you’re still not happy with the results, you’re entitled to a full refund. I call it the “ice cream and beer” clause. In other words, don’t presume you’re going to work out with me all week, then lapse into utter gluttony on the weekends and still lose fat.
That’s why I like conditional guarantees for coaching.
They help set up expectations on both sides.
In this case, I did not guarantee a specific result. Because, as I’d explain, every ‘body’ is different. I didn’t really test this, but my hunch is qualifying it in that way made it more believable. Good customers know “results may vary”. So I wasn’t saying anything they hadn’t already accepted that might cause them to raise an eyebrow.
Next there’s the unconditional money-back guarantee.
E.g. If you’re not thrilled for ANY reason, I’ll refund you no questions asked.
What I tell business owners who bristle at this is: let’s say you’ve got a customer who’s angry or dissatisfied for whatever reason, you’re probably going to give them their money back anyway. Might as well get credit for being a swell human being, and float it out there up front.
Few will invoke it.
(Assuming your product is good.)
And often, this is a form of proof in that it demonstrates CONFIDENCE in what you’re selling.
Finally, I find it’s best to tailor the guarantee to the offer.
In some cases, if what you’re selling is highly valuable to your market, over-selling the guarantee comes across as suspicious and needy, and could hurt sales. Unfortunately, I can’t tell you how to know when that’s the case. You’ve got to feel it. Or at least think deeply about it.
(What’d I tell ya? More sloggin’…)
Ergo…thus…therefore…in conclusion…in Memoriam (wait…) to make what could indeed have been a short story unreasonably long, what I’m saying in answer to “should you use a specific guarantee” is, again, depends on your offer.
If you’d like some help with the subtleties of this…
In creating offers, sales letters, and email campaigns….
You can’t hire me right now.
(I’m all booked up at the moment.)
But if you want to be one of the first to be notified when a spot opens up, click the link below and you’ll instantly be added to my distinguished and servile list of “clients-in-waiting”:
Click here to add yourself to The Muscle’s waiting list.
In the meantime, I’ve put together a brief consumer awareness guide I call How To Hire A Copywriter which shows you exactly what to look for to find the right copywriter for your business – even another, less muscular copywriter than me.
If you’d like a free digital copy, send me an email at conor@conorkelly.com, and I’ll get it to you post haste.
Alright, that’s enough shenanigans for today.
Until next time…
Happy Guaranteeing,
Conor Kelly
